Legal

Privacy Policy

Last updated: May 10, 2026

1. Introduction

SolusiBooking (“we”, “our”, or “us”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our platform at app.solusibooking.com.

2. Data We Collect

We collect the following categories of data:

Account Data

Name, email address, phone number, and password (encrypted).

Business Data

Business name, address, rental products, orders, customer records, and financial data you enter into the platform.

Technical Data

IP address, browser type, device information, and usage logs for security and performance purposes.

Payment Data

Transaction reference numbers and payment status. We do not store full card or bank account details.

3. How We Use Your Data

To provide and operate the SolusiBooking platform.
To process your payment and activate your account.
To send transactional communications (account activation, updates).
To provide customer support via WhatsApp.
To improve our platform features and user experience.
To detect and prevent fraud or security incidents.

4. Data Storage & Security

Your data is stored on secure servers located in Indonesia. We implement industry-standard security measures including encryption in transit (HTTPS/TLS), hashed passwords, and access controls. While we take every precaution, no system is 100% secure. We encourage you to use a strong, unique password for your account.

5. Data Sharing

We do not sell your personal data to third parties. We may share data only with:

Payment processors — to complete your transaction (e.g., Midtrans).
Messaging services — to deliver WhatsApp notifications you configure.
Law enforcement — when required by applicable Indonesian law.

6. Cookies

We use essential cookies to maintain your login session and platform functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser, though this may affect platform functionality.

7. Your Rights

You have the right to:

Access and download your personal data.
Correct inaccurate or incomplete data.
Request deletion of your account and associated data.
Object to processing of your data.

To exercise any of these rights, contact us via WhatsApp at +62 857-7000-2616.

8. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. The “Last updated” date at the top reflects the most recent revision.

10. Contact

For privacy-related inquiries, please contact us:
WhatsApp: +62 857-7000-2616
Address: Jl. Jend. Sudirman, Gowongan, Kec. Jetis, Kota Yogyakarta, DIY 55233